Frequently Asked Questions & Answers

View FAQ & answers about hosting for WordPress. Can’t find the answer you need? Feel free to reach out.

WordPress Migration FAQ

What Do You Need to Migrate My Site(s)?

Thanks for signing up with us! We’ll need a few details before we begin migrating your WordPress site(s):

  1. Your previous host cpanel username and login
  2. WordPress admin username and login
  3. Access to your DNS provider to update your records
  4. Time of day to begin (i.e. no down time)

How Long Does a Migration Take?

The actual migration may take as much as three hours or as little as 30 minutes. If it’s a large or highly complex website, such as an eCommerce site, it will be on the longer end of the spectrum.

The resulting wait time will depend on a few other factors, like how busy our support team is on that day or how many customers are in the queue with you.

Migrations are treated on a first-come first-serve basis by our support teammates. You can also schedule your WordPress migration to take place during off-hours (i.e. night time) to mitigate any downtime.

Does Migrating WordPress Change Anything?

No, we are only moving it to a new location on the web. Your content and settings stay the same. However, on the off-chance migrating your website requires us to change something, like updating WordPress, we will notify you and try to make a backup beforehand.

Can I Migrate Extra WordPress Sites?

Absolutely! One-off WordPress migrations from one cpanel-compatible hosting account to another are $35 flat, while migrations involving providers using custom panels, such as Dreamhost and WPX, are $50 flat.

Migrations to and from GoDaddy Managed WordPress are not supported by us due to blocked access to the tools we require.

Please note that we don’t setup or migrate email providers.

Does Cyberia Technologies Have its Own Name Servers (DNS)?

Most registrars such as GoDaddy, BlueHost, and Namecheap include a free DNS service, which is suitable if you manage your own records. If you allow, we will add/edit your DNS records after activating a hosting plan. All you have to do is share your DNS or registrar login info and we’ll do the rest!

You may change your password after we’re done—we’ll no longer need it.

Agency FAQ

I'm with an Agency. Why Should I Choose You?

As a digital agency, the biggest benefit to you is hosting your own customers. You can sell your own hosting services or maintenance plans. The monthly cost of hosting is fixed, yet you can charge clients your own prices, thus giving you new streams of revenue.

We provide your agency with the tools to manage the WordPress sites under your care. We are eager to provide you with the incredible support we’ve developed a reputation for. Keep in mind however, your agency must provide end support for your own clients in some capacity—we will not be able to assist anyone other than the named account holder.

Control Panel FAQ

How Do I Login to the Control Panel?

Control Panel login info is emailed to you when you activate your hosting plan for the first time. Please note the Control Panel login info may differ from the Billing System. Though they are linked, they are still separate systems.

Log into the Billing System account, find the “Services” module, and click on the domain plan you need the details for.

We are also able to resync/reset your Control Panel login info by request. Just send an email to [email protected] to let us help.

What Are the Key Features of Plesk?

We use Plesk as our Control Panel vendor because of its powerful features, such as:

  • Easy automatic backups and restoration processes
  • Free Let’s Encrypt SSL integration with automatic renewals
  • A powerful web-based file manager, rendering FTP unnecessary
  • Site security hardening, cloning, & updates via WordPress Toolkit

Do You Support WordPress Multisite?

You are welcome to configure WordPress to run in Multisite mode. We must caution you, however, that we do not provide support related to your WordPress installation or .htaccess file if you are using multisite. The most we do is restore your WordPress site back to its initial configuration on the primary domain.

Managed Hosting FAQ

I Signed Up for Managed Hosting—Now What?

Thanks for signing up! Your cpanel login info will be emailed to you automatically. Email hasn’t arrived yet? Make sure to check your spam/junk folder and add us to your contacts.

Now, the next steps will change depending on whether you’re migrating an existing website.

If you are migrating a site, you need to have a few things ready:

  • Your previous hosting control panel login info
  • Your WordPress admin login info

Once we migrate your site, you’ll need to update name server (DNS) records. This reroutes traffic to your domain name (.com, .org, .net, and so on) from your old host to your new host (us!).

If you are creating a brand new site, you can proceed straightaway to updating your name server (DNS) records.

Afterwards, your website will be live typically within 15 minutes (though in certain cases it may take a full 48 hours).

What Performance Gains Can I Expect?

You can expect WordPress to load more than 2x faster on average*, without altering anything inside the site itself. If your website is already optimized or you plan to revamp it significantly, the pagespeed gains you’ll experience may be more dramatic.

*Sapphire Class with WordPress 5.3.2 on PHP 7.3 compared against GoDaddy cPanel and Namecheap cPanel plans with WordPress 5.3.2 on PHP 7.3. All reasonable steps were taken to ensure competitor server environments were as close as possible to ours.

Can I Change the # of Sites in My Plan?

You may freely upgrade or downgrade between Alpha, Beta, or Gamma plans. Please note that Sapphire Class plans only allow one domain and are not interchangeable with the other plans.

You may also mix & match with a combination of hosting plans if the # of sites you want isn’t listed.

What is 'Managed WordPress Hosting'?

In addition to offering premium WordPress management features like backup & restore functions, automatic updates, and enhanced security, Cyberia Technologies deploys servers with intelligent allocation of resources you’ll need for WordPress. Each hosting plan has its own resources and runs insulated from its neighbors.

For an anology, let’s imagine a 5-star hotel where each guest has their own penthouse, supply of hot water & electricity, and a private view of the skyline.

Now with that analogy, traditional shared hosting becomes a budget hotel where guests use public showers and share a common living space. If one guest wakes up early and uses up all the hot water, the other guests are out of luck.

Does Your WordPress Hosting Have Email?

No, and here’s why. Running a properly configured & secured email server involves a number of intricate steps, i.e. TLS encryption, SPF, DKIM, & DMARC records, spam scoring, whitelisting, and more.

We’ve chosen to focus specifically on what we’re best at—caring for your WordPress websites. Instead we recommend using one of these great providers: Gsuite, Zoho, or Outlook 365.

I Need Email. Who Do You Recommend?

Zoho Cloud Software is a powerful yet highly affordable approach to email, storage, collaboration, and more. Besides packing many of the key features as G Suite and Office, Zoho also provides CRM and Accounting tools, making it a real contender in the small & medium business space. They even have a free plan for starting out.

G Suite by Google Cloud grants you the premium versions of Gmail, Drive, etc., but under your own domain name. Super Admins are given exacting control over their users. They may change permissions settings and fine tune hundreds more if they so choose.

Office 365 for Business offers a few flavors, from business-class email to the full suite of Microsoft Office products. If your business relies on Outlook, Word, Excel, and the rest of Microsoft’s product family, this should be an easy decision.

There are perhaps dozens of worthy email providers besides these two that you may discover with research. The size of your team, the features you need, and your budget, will all help determine which provider you move forward with.

Billing & Support FAQ

Who Do I Contact for Tech Support?

If you have a general question or a sales question, you may use [email protected] or leave us a voicemail at (408) 758-5757.

If you are a customer looking for technical support, you may submit a ticket here or email [email protected].

How do I Change My Payment Info?

The Billing System is accessed by logging into You may update payment info under My Account > Payment Methods. If you have any difficulties or concerns, please reach out at [email protected] to get help.

How do I Change or Cancel my Hosting?

The Billing Dashboard is accessed by logging into our site. You may suspend or cancel your web hosting by navigating to My Account > Products/Services. If you choose to suspend/cancel, we ask that you confirm with us at [email protected] via your account email.

I Can't Login to the Billing System

Not to worry, it does happen. You may reset your password here. Keep in mind that too many failed logins or password resets will lock your account (usually 5). If you still need help or you get locked out, shoot us an email at [email protected]. You may be asked to verify your account details before we will assist you.