Congratulations on choosing your new web host! To begin migrating your site, there are some details you'll need to have ready. These will be used to access your WordPress site and move it to our hosting:
1. Your old web host's cPanel username and password*
2. Your WordPress site's administrator username and password*
3. Your name service (DNS) provider login username and password*
4. Preferred day and time you would like us to start the migration
* = required
A typical site migration can take as little as 30 minutes and up to three hours. The total time it takes will depend on a few factors, like how quickly you provided the access details to your old host, how much volume the support team is handling, and the preferred day & time you specified (if any), If the WordPress site we are moving is a large and complex site, it may take longer.
You can schedule your WordPress migration to take place during your off-hours to mitigate downtime. Please don't hesitate to contact us if you have a question about migrating.
No. By migrating a WordPress site, we are only moving it to a different location on the web. Your content, photos, and theme settings stay exactly the same. In any scenario where migrating your website can't be done without us making a change, we will notify you to request your permission before proceeding.
Absolutely. Each WordPress migration from a cPanel-compatible hosting provider to another is $35 flat. Site migrations involving hosting providers with custom panels, such as Dreamhost or WPX, are $50 flat.
Site migrations involving providers or plans with deliberately limited access, such as GoDaddy Managed Hosting, are not available. Please don't hesitate to contact us if you have a migration question.
Your cPanel and FTP login username and password were sent to you in a Welcome Email when you first signed up. Alternatively, you can log in by first logging into the Billing System, navigating to the Services module, and clicking the domain associated with your hosting plan.
Keep in mind that too many failed login attempts will lock you out (usually 7). If you would like your Welcome Email resent or you need any assistance, simply reach out to [email protected]
for a hand.
If you're not able to log in to the Billing System but previously have been able to, then these steps will help you regain access:
1. If you haven't already done so, try changing your password at https://hosting.cyberiatechnologies.com/pwreset.php
2. Clear your cache and cookies before trying to login again or try logging in from another browser.
3. If you're still having login trouble, get in touch with Customer Support at [email protected]
and we'll get it sorted out.
Keep in mind that too many failed login attempts will lock you out (usually 3). Please also note the Billing System and Control Panel function as separate systems and will not share the same username or password. If you would like your Welcome Email resent or you need any assistance, simply reach out to Customer Support for a hand.
You can find the Billing System at hosting.cyberiatechnologies.com. Once you've logged in, navigate over to My Account > Payment Methods where you can view and edit your current payment details. If you have any questions or need assistance, please reach out to us at [email protected]
To change your hosting plan, simply log into the Billing System and navigate to My Account > Products/Services. From here you can upgrade or downgrade between Alpha, Beta, and Gamma Class plans, changing the number of sites included in your hosting.
If you end up choosing to suspend or cancel hosting, we'd love to hear why and how we could've done better. Please get in touch with us at [email protected]