Hosting FAQ

Find answers to frequently asked questions about our WordPress managed hosting.

WordPress Migration FAQ

What is Needed to Migrate My Site?

Congratulations on choosing your new web host! To begin migrating your site, there are some details you'll need to have ready. These will be used to access your WordPress site and move it to our hosting:
1. Your old web host's cPanel username and password*
2. Your WordPress site's administrator username and password*
3. Your name service (DNS) provider login username and password*
4. Preferred day and time you would like us to start the migration
* = required

How Long Does a Migration Take?

A typical site migration can take as little as 30 minutes and up to three hours. The total time it takes will depend on a few factors, like how quickly you provided the access details to your old host, how much volume the support team is handling, and the preferred day & time you specified (if any),  If the WordPress site we are moving is a large and complex site, it may take longer.

You can schedule your WordPress migration to take place during your off-hours to mitigate downtime. Please don't hesitate to contact us if you have a question about migrating.

Does Migrating Hosts Change My Site?

No. By migrating a WordPress site, we are only moving it to a different location on the web. Your content, photos, and theme settings stay exactly the same. In any scenario where migrating your website can't be done without us making a change, we will notify you to request your permission before proceeding.

Can I Migrate More Than One Site?

Absolutely. Each WordPress migration from a cPanel-compatible hosting provider to another is $35 flat. Site migrations involving hosting providers with custom panels, such as Dreamhost or WPX, are $50 flat.

Site migrations involving providers or plans with deliberately limited access, such as GoDaddy Managed Hosting, are not available. Please don't hesitate to contact us if you have a migration question.

cPanel and Billing System FAQ

How Do I Log Into the Control Panel?

Your cPanel and FTP login username and password were sent to you in a Welcome Email when you first signed up. Alternatively, you can log in by first logging into the Billing System, navigating to the Services module, and clicking the domain associated with your hosting plan.

Keep in mind that too many failed login attempts will lock you out (usually 7). If you would like your Welcome Email resent or you need any assistance, simply reach out to [email protected] for a hand.

I Need Help Logging Into the Billing System

If you're not able to log in to the Billing System but previously have been able to, then these steps will help you regain access:
1. If you haven't already done so, try changing your password at https://hosting.cyberiatechnologies.com/pwreset.php
2. Clear your cache and cookies before trying to login again or try logging in from another browser.
3. If you're still having login trouble, get in touch with Customer Support at [email protected] and we'll get it sorted out.

Keep in mind that too many failed login attempts will lock you out (usually 3). Please also note the Billing System and Control Panel function as separate systems and will not share the same username or password. If you would like your Welcome Email resent or you need any assistance, simply reach out to Customer Support for a hand.

How Do I Update my Payment Info?

You can find the Billing System at hosting.cyberiatechnologies.com. Once you've logged in, navigate over to My Account > Payment Methods where you can view and edit your current payment details. If you have any questions or need assistance, please reach out to us at [email protected]

How Do I Change or Cancel my Plan?

To change your hosting plan, simply log into the Billing System and navigate to My Account > Products/Services. From here you can upgrade or downgrade between Alpha, Beta, and Gamma Class plans, changing the number of sites included in your hosting.

If you end up choosing to suspend or cancel hosting, we'd love to hear why and how we could've done better. Please get in touch with us at [email protected]

Managed Hosting FAQ

What is Managed WordPress Hosting?

In addition to built-in WordPress management features like backup & restore and automatic updates, Cyberia Technologies leverages intelligent allocation of server resources. Each WordPress hosting subscription has its own resources and runs insulated from neighbors.

Here's an analogy: Imagine a 5-star hotel where each guest has their own living space, hot water supply, and doesn't share their WiFi bandwidth. When compared to managed WordPress hosting, traditional shared hosting would be like a hostel where guests have a common living area and must share their hot water supply and WiFi. If one guest wakes up early and uses all the hot water, the other guests must wait until there's more.

What Are Some of the Features of Plesk?

Cyberia Technologies has chosen Plesk Panel as our Control Panel for a number of reasons:
1. Simple and straight-forward Backup & Restore features
2. Free and easy Let’s Encrypt SSL certificates with auto renewal
3. Powerful browser-based file manager, making FTP unnecessary
4. Site updates, security hardening, & cloning through WordPress Toolkit

What Performance Gains Can I Expect with Managed Hosting?

You can expect your WordPress site to load two or more times faster* when compared to traditional shared hosts like GoDaddy, Bluehost, or Namecheap, without altering the site content or images. If your website is already page speed optimized or you plan to do so in the near future, the performance gains may be higher.

*Average page loading time. Tests were conducted on WordPress 5.3.2 with PHP 7.3 against GoDaddy cPanel and Namecheap cPanel hosting plans with WordPress 5.3.2 and PHP 7.3. All reasonable steps were taken to configure competitor environments to match our own in order to ensure a fair test.

Can I Change the Number of Sites in My Hosting Plan?

You can upgrade or downgrade freely between the following plans: Alpha, Beta, & Gamma Class. Sapphire Class allows only one domain for each plan and is not interchangeable with the other plans.

You can mix & match hosting plans or reach out to us for help if you want us to host a different number of sites than what you see listed.

Does Your Hosting Include Email?

We’ve chosen to focus specifically on what we’re best at—caring for your WordPress websites. Instead, we recommend using one of these great providers: G Suite, Zoho, or Outlook 365.

Do You Recommend any Email Providers?

Recommendation 1: Zoho Cloud Software is a powerful yet highly affordable approach to email, storage, collaboration, and more. Besides packing many of the key features as G Suite and Office, Zoho also provides CRM and Accounting tools, making it a real contender in the small & medium business space. They even have a free plan for new startups.

Recommendation 2: G Suite by Google Cloud grants you the premium versions of Gmail, Drive, etc., under your own domain.

Recommendation 3: Office 365 for Business has a few service tiers, from business-class email to the full suite of Microsoft Office. If your business already uses Word, Excel, and the rest of Microsoft’s products, choosing Office 365 is a smart decision.

There are dozens of worthy email providers that you might discover through research. Factors like your team size, feature requirements, and operating budget will all play a role in determining which email provider is best.

Schedule a Free Call.

Deploying a successful digital strategy requires you to dive deep into the “why” behind your company. Make the decision to thrive with Cyberia Technologies. Reach out for an Online Health Audit today.
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